1Introduction & Scope
Jet12 is one of Bangladesh's most trusted online gaming platforms. We believe protecting each member's personal data is our core responsibility. This Privacy Policy applies to all jet12 services — including the website, mobile app, Live Casino, Slots, Fish Games, Sports Betting, and all other sections.
By using jet12's services, you consent to the data collection and usage practices described in this Privacy Policy. Please read it carefully before creating an account.
Applicable Services
This policy applies equally to all of the following jet12 services:
- Jet12.pro website and mobile browser version
- Jet12 Mobile Application (Android & iOS)
- Live Casino, Slots, Fish Game & Betting Sections
- Customer support chat and email communication
- Promotional programs and loyalty points system
2Types of Data Collected
Jet12 only collects information that is strictly necessary to provide services, ensure security, and meet legal obligations. We do not collect data beyond what is needed.
Personally Identifiable Information
The following information is collected during registration and the KYC verification process:
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Full Name | Account Identity Verification | Yes |
| Date of Birth | Age (18+) Verification | Yes |
| Mobile Number | Account Verification & Communication | Yes |
| Email Address | Notifications & Security | Yes |
| National ID / Passport | KYC Verification | For Withdrawals |
| Residential Address | Legal Compliance | When Required |
Automatically Collected Data
The following technical information is automatically collected while you use jet12:
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Login & Logout Times and Dates
- Game history and betting activity
- Records of deposit and withdrawal transactions
- Customer support contact history
3Purpose of Data Use
Jet12 uses the data it collects for specific, defined purposes. Your information is never used for irrelevant or unnecessary activities. The main purposes are detailed below:
Service Delivery & Improvement
- Account creation, management, and security
- Processing deposits, withdrawals, and transactions
- Personalizing your gaming experience
- Identifying and resolving technical issues on the platform
- Analyzing user behavior to improve features and develop new games
Security & Legal Compliance
- Preventing fraud, money laundering, and cyberattacks
- Age Verification (Confirming 18+)
- KYC (Know Your Customer) Process Management
- Providing necessary information to authorities during legal investigations
- Implementing responsible gaming policies
Communication & Marketing
With your consent, jet12 may contact you for the following purposes:
- Sending information about new promotions and bonus offers
- Important account-related notifications
- Updates on new games and features
- Notice of System Maintenance & Policy Changes
4Cookies & Tracking
Jet12 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Cookie Types
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining Login Sessions & Security | Deleted at end of session |
| Functional Cookies | Remembering Language & Preferences | 30 Days |
| Analytics Cookies | Website Traffic & Usage Analytics | 90 Days |
| Marketing Cookies | Displaying relevant advertisements | 1 Year |
Cookie Controls
You can disable cookies from your browser settings. However, turning off essential cookies may cause some features to stop working correctly. Most browsers offer straightforward settings for managing cookies.
5Data Sharing with Third Parties
Jet12 never sells your personal information. However, limited data may be shared with trusted third parties under specific circumstances.
When Information Is Shared
- Payment Providers: Minimal data is shared with Mobile Banking, Nagad, and Rocket solely for transaction verification.
- Game Providers: Necessary information is shared with licensed software companies that operate the games.
- Legal Authorities: Information is disclosed when required by court order or legal investigation.
- Security Partners: Collaboration with security agencies to prevent fraud and money laundering.
International Data Transfers
In some cases, your data may be processed on servers located outside Bangladesh. When this occurs, international data protection standards are upheld to ensure the highest level of security for your information.
6Data Protection Measures
Jet12 uses industry-leading technology and practices to protect your data. Our security infrastructure is continuously updated to stay ahead of emerging threats.
Technical Safeguards
- Across all data transmissions 256-bit SSL Encryption Is used.
- Password bcrypt Hashing method — unreadable to anyone.
- Payment Information PCI DSS Processed according to standard.
- Regular security audits and vulnerability assessments are conducted.
- On the server Firewall & DDoS Protection Is active.
Organizational Safeguards
- Only authorized staff may access user data.
- All data access activities are logged and monitored.
- Staff receive regular data protection training.
- A rapid response plan is in place for any data breach incidents.
7Data Retention Period
Jet12 does not retain data longer than necessary. A specific retention period is defined for each category of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documentation | 5 years after the end of the relationship | AML Compliance |
| Gaming History | 3 Years | Dispute Resolution |
| Support Chat | 2 Years | Improving Service Quality |
| Marketing Data | Until consent is withdrawn | Based on Personal Preferences |
Once the designated retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.
8Your Rights
Jet12 believes every member should have full control over their own data. We therefore provide you with the following rights:
Right to Access Your Information
You may request to view the information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
In certain circumstances, you may request the deletion of your data.
Data Portability
You may request a copy of your data.
Objection to Processing
You may object to the use of your data for specific purposes.
Right to Restriction
You may request a temporary suspension of the processing of your data.
9Protection of Minors
Jet12 strictly prohibits account registration by anyone under 18. We take extra care to protect the privacy of minors.
- Date of birth verification is mandatory at the time of registration.
- Proof of age may be requested in cases where there is any doubt.
- We never knowingly collect information from minors.
- If data belonging to anyone under 18 is discovered, it will be deleted immediately and the account will be closed.
10Policy Updates & Contact
Jet12 reserves the right to update this Privacy Policy as needed. Members will be notified of any significant changes via their registered email or through a platform notification.
The date of any changes will always be clearly displayed at the top of this page. Continued use of jet12 after any update will be considered acceptance of the revised policy.
Contact Us
For any questions, comments, or complaints regarding the Privacy Policy, please get in touch with us: